Nov 3, 2018

Generating an Arc license

These instructions are for customers who have purchased Arc. If you are new to Arc and just want to try it out see this article on setting up a trial:

License Management pop-up

To generate the license, open Arc for TM1 and then click the License Management button located in the top right corner.

If you get the message below, it means that the browser does not have an internet connection. If you are accessing Arc in a browser on a server using remote desktop try instead using a browser on your desktop or laptop. To do this use the server name and port like so: http://ServerName:7070 (Remember to change ServerName to your server). You may have to open a the 7070 port in the servers firewall.

The steps to generate an Arc license without internet connection are defined here:

Continue reading through this article if you are seeing this:

Request License from Existing Account

To request a license, you can use either the customer ID received by email or enter the email used to buy the subscription:

After clicking the request license button, an email (from will be sent to the email used to purchase the subscription with the License ID:

To validate the license, copy the License ID from the email and paste it in the Validate License tab:

If the Buy Now button disappears, it means that your license is now active:

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