IMPORTANT: To trial, buy or update licenses the browser hosting the Arc user interface needs to be able to access the internet. If you are accessing Arc on a server it is possible that you will not be able to connect to the internet, if you have issues connecting try using your desktop computer instead.
1. Download Arc
To purchase Arc, you will need first to download it. The latest version of Arc will always be available on the Arc download page:
2. Start Arc
Once downloaded, unzip the folder and copy arc.exe file into the folder where you want to install Arc. In this example we copy Arc to C:\Arc folder:
To start Arc, just double click on the arc.exe.
Arc can be installed as a Windows service by following the steps described in this article:
3. Start Trial
Once started you can access Arc using the URL http://localhost:7070 if you are on the server or http://ServerName:7070 to access it from your desktop (replace ServerName with the name of your server):
NOTE: Arc will show the available TM1 instances only after starting a trial or purchasing Arc.
You will need to choose if you are an organization or an individual and you will then have to agree to the terms and conditions by clicking Agree and Start Trial:
You should now be able to see your TM1 instance on the left hand side:
4. Buy Now button
Once the trial period has expired to continue using Arc you will have to purchase a subscription by clicking to the Buy Now button:
Step 1: Choose between Organization and Individual
The first step in the purchase process is to select if you are an organization or an individual/contractor/consultant:
Step 2: Choose the subscription type
If you selected an organization, you will be able to choose between a monthly or yearly fee. Only the Monthly option is available to an individual:
Step 3: Agree to the license agreement
The third step is to agree to the license terms by clicking Agree to Terms:
Step 4 of 5: Customer Details
The fourth step is to enter your email. This is the email which will receive al information about the subscription.
If you have selected an organization, you will be able to choose how many users you want to purchase. You need to buy a user for each TM1 developer/administrator that will be accessing Arc. You can change the number of users after you purchase Arc.
Step 5 of 5: Payment Method
In the last step, you can either enter the credit card detail to the card which will be charged every month or year depending on your subscription or choose the offline payment option. When using a credit card you will be sent a notification 3 days before the subscription is renew so you can cancel if required.
NOTE: Credit card is the preferred payment method, it will allow you to use Arc immediately.
If you choose the Offline Payment option, an invoice with payment details will be sent to the email entered in the contact details.
NOTE: Your subscription starts immediately, licenses will ONLY be able to be generated when we can verify payment has been made.
After clicking on the Start Yearly button, you will then receive an email with information about your Customer ID:
Request License from Existing Account
To request a license, you can use either the customer ID received by email or enter the email used to buy the subscription:
After clicking the request license button, an email will be sent to the email used to purchase the subscription with the License ID, copy the License ID in the Validate License tab to validate the license:
If the Buy Now button disappears, it means that your license is now active: