When one of your users complains that TM1 is slow, maybe the user is right or wrong, maybe it is just a subjective experience, but you cannot be sure.

The first thing you can do with Pulse is to go to the User Sessions and check the Waiting % for this user.

• Go to Reports > User Analytics > User Sessions:

Pulse keeps track of every user’s sessions. For each user you can see how many % of their time they spent waiting, in the example below, we can see that they all spent less than 1% of their time waiting which is not too bad:

This table is very important to find out quickly who is waiting (Waiting %) and even more importantly who is making others to wait (Others Waiting %):

You can drill to one specific user by clicking on his name. 

• Click on Anthony Taylor:

Let’s check the long running operations chart:

In the operation tab, you can see the details of all operations for a specific time frame. If you click on the left arrow you see exactly what was happening. In the example below you can see that it took 35 secs for a TM1 process to run:

A similar situation happened at one of our Pulse clients. One of their TM1 users complained to the CFO that TM1 is very slow and sometimes he was not able to access his reports. By using Pulse, the TM1 administrator was able to find out the user was trying to access the TM1 reports at 10 pm while the nightly chores were running.

Pulse allowed the TM1 administrator to investigate the issue and come up with the solution (the user should not access the report at 10 pm when the nightly chores are running).

• Pulse user analytics